The airline industry is important to the development of an economy. The development of the aircraft design has evolved a great deal since the discovery of the first airplane. There is increasing number of people who want to use airline daily. The increase in number of people who want to use airline daily comes with the problem of increased luggage to carry and as a result delays in the boardrooms. Besides, no one likes delays and customers must not leave airline travel for other alternatives. Therefore, improved customer experience that will result into a stable economy for the airlines is necessary. Literature Review
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